Aloware
Aloware Contact Center
About
About Aloware Aloware's integration connects your contact center with your CRM, keeping contact, communication, and ownership data synchronized across both platforms. When you make or receive calls on Aloware, send SMS, or update contact information, the integration automatically logs activity and syncs data to your CRM
Key features
- Voice call handling
- Lead qualification
- Meeting scheduling
- Call transcription
- AI responses
GHL agencies automating inbound phone support.
About Aloware
Aloware's integration connects your contact center with your CRM, keeping contact, communication, and ownership data synchronized across both platforms.
When you make or receive calls on Aloware, send SMS, or update contact information, the integration automatically logs activity and syncs data to your CRM. Calls are logged as tasks with recording links, messages appear in the Conversations tab and contact notes, and contact updates flow between platforms based on your configured sync settings.
You can also use Aloware as your SMS provider directly within your CRM, sending and receiving messages from the native conversation view without switching platforms.
Features:
Bidirectional contact sync with configurable direction controls
Automatic call logging with recording links + AI Summaries (requires AI plan) in CRM tasks
SMS and message logging in Conversations and contact notes
Defaults and custom field mapping between your CRM and Aloware properties
Contact ownership sync with one-way or two-way options
Aloware as native SMS Conversation Provider
User sync by email for accurate ownership mapping
Event filters by type, direction, disposition, and duration
Import static lists with Synchronization
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