About AutoCare AI

AutoCare AI – 24/7 AI Voice Assistant for Auto Repair Shops & Mechanics

Never miss another repair request or service booking. AutoCare AI answers incoming customer calls, captures essential vehicle and contact details, qualifies repair or maintenance needs, schedules service appointments directly on your calendar, and escalates urgent vehicle issues to your team instantly.

Built specifically for automotive repair shops, garages, and service centers, AutoCare AI delivers natural, professional conversations that keep your front desk running, even after hours.

⭐ Key Benefits

• Capture every repair inquiry or service call — 24/7

• Never miss bookings due to busy technicians or missed calls

• Instantly identify repair, maintenance, or diagnostic requests

• Schedule service appointments automatically during calls

• Transfer urgent breakdown or emergency situations to staff

• Update CRM and customer records in real time

• Maintain a professional, friendly service advisor experience

• Designed specifically for automotive repair workflows
  

🧠 What the Agent Does (Voice Flow)

• Answers calls with a professional automotive service greeting

• Captures customer name, phone number, and email

• Identifies reason for call such as repair, maintenance, diagnostics, estimate request, or parts inquiry

• Collects vehicle issue details and symptoms

• Books repair or inspection appointments using your connected calendar

• Escalates urgent or complex situations to human staff when needed

• Provides confirmations and next steps before ending the call

• Saves a structured call summary automatically after each call
  

🧩 Included Actions

Calendars

• Real-time availability check

• Repair & service appointment booking

Call Handling

• Urgent vehicle issue transfer

• Structured post-call summary
  

Contact Field Updates

• Update First Name → standard CRM field

• Update Last Name → standard CRM field

• Update Email → standard CRM field

• Update Phone → {{contact.phone}}

• Update Reason for Call → {{contact.reason_for_call}}

• Update Call Summary → {{contact.call_summary}}
  

🗂️ Contact Custom Fields (Exact)

{{contact.reason_for_call}}

• repair

• maintenance

• diagnostic

• estimate_request

• parts_inquiry

• warranty_question

• schedule_service

• towing_request

• general_inquiry

• other

{{contact.call_summary}}

• Short structured summary of customer request and next steps

Note: First Name, Last Name, Email, and Phone are saved automatically to standard CRM fields.

📅 Service Appointment Booking

• Books repairs, inspections, and maintenance services during the call

• Uses real-time calendar availability

• Confirms appointment date, time, and service details verbally

• Reduces scheduling delays and missed opportunities

• Keeps technicians fully booked and organized
  

🔁 Urgent Vehicle Issue Transfer

• Instantly escalates breakdown or urgent repair situations

• Prioritizes safety-related vehicle problems

• Transfers customers needing immediate assistance

• Improves response time and customer satisfaction
  

⚙️ Recommended Agent Settings

• Maximum Call Time: 5–7 minutes

• Idle Reminder: ON – 5s, 1×

• Response Speed: Fast

• Interruption Sensitivity: 0.75

• LLM Temperature: 0

• Voice Speed: 1.0

• Voice Temperature: 0.15

• Voice Volume: 100%
  

🚀 5-Minute Setup

1. Create required contact custom fields

2. Connect your service scheduling calendar

3. Enable booking and call transfer actions

4. Paste the AutoCare AI prompt and set greeting

5. Run a quick test call and go live

🔒 Privacy & Data Handling

• English-only conversational agent

• Does not generate or guess repair pricing

• Captures only structured customer information you define

• Ensures consistent and professional call handling
  

💡 Perfect For

• Independent auto repair shops

• Automotive service centers

• Mechanics & garages

• Tire and brake shops

• Transmission & engine specialists

• Multi-location auto repair businesses

• Any shop needing 24/7 call answering & booking automation