Dialer Sync (dialer.io)

DialerSync is a real-time integration that automatically logs call activity from Dialer into your CRM.

The app syncs dialer calls as structured call records and links them to the correct contacts and users. This ensures that call data is accurate, timely, and properly attributed for reporting, automation, and follow-ups.

DialerSync processes call events in real time using direct webhooks. Each call is logged with relevant metadata such as call outcome, agent, timestamp, and unique call ID. This allows teams to track performance, trigger workflows, and maintain a complete call history without manual work.

In addition to syncing inbound call activity, DialerSync allows CRM workflows to control Dialer campaigns. Contacts can be automatically added to or removed from dialer lists based on CRM logic, enabling fully automated outbound and follow-up flows.

The app creates a dedicated Calls custom object and links it to Contacts, mirroring the call data model used by leading CRMs. This keeps call data structured, searchable, and separate from core contact records.

DialerSync does not rely on third-party automation tools. All synchronization happens natively through secure API connections and scoped permissions.