Dispatch

Note: For the most current feature list, documentation, and live updates, visit our official app page: teamander.com/apps/dispatch

Dispatch provides the ultimate command center for service-based businesses. Instead of digging through contact records or static lists, Dispatch offers a visual interface to monitor your service representatives as they move through their day.

Empower your operations team to spot bottlenecks and optimize schedules in real-time. Whether you are managing a team of technicians, sales reps, or delivery drivers, Dispatch gives you the visibility you need to ensure every job gets done.

Key Features:

• Visual Job Board: View all scheduled jobs and tasks for your service reps in a clear, intuitive dashboard.

• Daily Schedule Monitoring: See exactly where your team stands with their daily workload at a glance.

• Drag-and-Drop Reassignment: Need to balance the load? Reassign tasks to different reps directly from the dashboard instantly.

• Platform Integration: Seemingly syncs with existing system tasks and calendars to keep your data up to date.

Pro Features:

Unlock the full power of Dispatch with the Pro plan:

• Live GPS Tracking: See your technicians moving on the map in real-time. Know exactly where every rep is and how their day is progressing — no phone calls needed.

• Automatic Geofence Alerts: Get notified the moment a technician is approaching or has arrived at a job site. Configurable radius thresholds let you fine-tune detection to your business.

• Workflow Triggers: Automate actions in your workflows based on field activity. Trigger SMS notifications to customers when a technician is on the way, update contact fields on arrival, or kick off any automation you can build.

• Magic Link Technician Invites: Onboard field reps in seconds. Generate a secure one-time link or QR code that connects their phone to Dispatch — no app store downloads required.

• Device Management: View and manage all connected technician devices from Settings. Revoke access instantly if a device is lost or a team member changes.

• Workflow Actions: Automatically generate and send magic links from within your workflows — perfect for onboarding automations.
  
  How it Works:

1. Install Dispatch availability.

2. Assign your team members (service reps) to the Dispatch view.

3. Open the dashboard to see a live view of all assigned tasks and appointments.

4. Click and drag to move jobs between reps or adjust schedules as needed.

5. Pro: Invite technicians via magic link to enable live GPS tracking and automatic geofence alerts.
   
   Privacy & Security:
   Dispatch respects your data privacy. We visualize your existing task and calendar data without storing sensitive information externally. Location data from Pro tracking is encrypted in transit, retained only as long as needed, and automatically purged.