Facebook ChatBot

Facebook ChatBot Widget Guide

The Facebook ChatBot widget helps you chat with your customers automatically on Facebook Messenger. It’s a great way to answer questions, give support, and send helpful messages—without needing someone to reply every time. This widget makes it easier to stay in touch with people, even when you’re not online.

1. Start with a Template

What you’ll see:

• ChatBot layout options like Welcome Message, Quick Replies, or Simple Flow

• A Continue with this template button

What to do:

• Click on the layout that fits what you need

• Click Continue to start setting up your bot

2. Use the Editing Tabs

Once you pick your template, you’ll see three tabs:

1. Content – Add messages, questions, and replies

2. Style – Adjust the look and tone of your messages

3. Settings – Connect your Facebook page and manage when the bot responds

3. Set Up Your ChatBot

Content Tab

This is where you create your chatbot's messages:

• Welcome Message – Say hello when someone starts a chat

• Quick Reply Buttons – Add options for users to choose from

• Automated Replies – Send answers to common questions (like hours or pricing)

• Message Flows – Guide people step-by-step based on their replies

You can build conversations that feel natural and helpful.

Style Tab

Change how your bot talks and looks:

• Text Tone – Keep it friendly, professional, or casual

• Emoji & Formatting – Add emojis or line breaks to make messages easier to read

• Delay Timing – Add a short delay between messages so it feels more real

This helps your chatbot feel like a real person chatting.

Settings Tab

Control when and how the chatbot works:

• Connect Page – Link your Facebook Business Page

• Reply Timing – Decide when the bot should respond

• Fallback Message – Set a message for when the bot doesn’t understand

• Pause/Resume – Let real people take over the chat if needed

This section helps you control the full chat experience.

Helpful Tips

• Use the Content tab to create your chat messages and replies

• Use the Style tab to make the chatbot sound friendly and clear

• Use the Settings tab to connect your Facebook page and manage how the bot runs

• Always click "Save" after making changes!