FrontDoor AI - Universal Voice Receptionist

Never miss a customer call again. FrontDoor AI answers, qualifies, and books - then hands off the right follow-ups automatically. Built to work for almost any business (home services, medical & dental, real estate, agencies, retail, wellness, and more) with a clean, natural voice flow and a setup that takes minutes.

⭐ Key Benefits

• Capture every lead, 24/7 – no more voicemail or missed opportunities.

• Book instantly – offers the earliest available slot from your calendar.

• Prioritize what matters – built-in lead score and urgency flag so your team focuses first on hot/urgent callers.

• Clean CRM data – contact fields are updated in real time during the call.

• Automatic follow-ups – after-call workflow adds tasks, sends internal emails, and (with consent) confirms by SMS.

• English-only & professional – concise questions, clear confirmations, friendly close.

• Works for almost any industry – just add your services, areas, and calendar; no custom code required.

• Own knowledge base – optionally attach your own KB URLs for fixed phrases or brand tone.
  

🧠 What the Agent Does (Voice Flow)

1. Answers the call and collects name & phone (from caller ID or by asking).

2. Understands intent (booking, reschedule, urgent, status, quote, other).

3. Captures essentials: requested service, ZIP/area, preferred time, budget, SMS consent.

4. Scores the lead (0–100) and sets an urgency flag.

5. Books the earliest available appointment if booking/reschedule (or if the score is high).

   • If urgent but only later slots exist, the agent still books the earliest time and tells the caller:
     “I’ve scheduled the earliest available time and I’m forwarding your details to our specialist team so they can try to contact you sooner.”

6. Saves a short call summary and sets the call outcome (booked / callback / nurture / abandoned).

7. After the call your workflow creates tasks, emails the team, and (with consent) sends a confirmation SMS.
   

🧩 Included Actions (ready to toggle on)

• Calendars

  • Appointment Booking Action

• Custom Fields (Update actions)

  • Update Call Intent → {{contact.call_intent}}

  • Update Service Type → {{contact.service_type}}

  • Update Preferred Time → {{contact.preferred_time}}

  • Update ZIP → {{contact.location_zip}}

  • Update Budget Range → {{contact.budget_range}}

  • Update Lead Score → {{contact.lead_score}}

  • Update Urgency Flag → {{contact.urgency_flag}}

  • Update SMS Consent → {{contact.sms_consent}}

  • Update Call Summary (After Call) → {{contact.call_summary}}

  • Update Call Outcome (After Call) → {{contact.call_outcome}}

Note: First/Last Name and Phone go into standard CRM fields automatically; no custom actions required.

🛠️ Custom Values (account-level)

Provide these once and reuse for every install. Exact names:

• {{custom_values.business_name}}

• {{custom_values.calendar}}

• {{custom_values.commaseparated_services}}

• {{custom_values.consent_line}}

• {{custom_values.hours_blurb}}

• {{custom_values.optional_oneliner_price_guide}}

• {{custom_values.sms_signature}}

• {{custom_values.service_areas__zips}}
  

🗂️ Contact Custom Fields (exact)

• {{contact.call_intent}} – booking | reschedule | urgent | status | quote | other

• {{contact.service_type}} – free text

• {{contact.preferred_time}} – e.g. 2025-09-18 02:30 pm

• {{contact.location_zip}} – e.g. 94102, 10001, 60601, 30301, 75201

• {{contact.budget_range}} – free text

• {{contact.lead_score}} – number 0–100

• {{contact.urgency_flag}} – Yes or No

• {{contact.sms_consent}} – Yes or No

• {{contact.call_summary}} – short summary (long text)

• {{contact.call_outcome}} – booked | callback | nurture | abandoned
  

🔌 After-Call Workflow (blueprint)

Use one workflow: “FrontDoor AI - After Call”

• Create/Update Opportunity in your pipeline (tag FrontDoorAI).

• Branch by {{contact.call_outcome}}, {{contact.lead_score}}, {{contact.urgency_flag}}:

  • Booked → Stage “03 Booked” + internal email.

  • Hot/Urgent (score ≥75 or urgency Yes) → Stage “02 Qualified (Hot)” + task “Call within 15 minutes” + email.

  • Callback → Stage “05 Callback Scheduled” + task “Callback within 24h” + (if consent) SMS.

  • Abandoned/Nurture → Stage “06 Nurture” + task “Missed call - try once” + (if consent) SMS.

  • Else → Stage “01 New Lead” + internal email.

Das ist stabil, einfach zu warten und wirkt in Reviews als Technical Excellence.

📚 Knowledge Base (optional but recommended)

You can attach your own KB URLs for brand tone or fixed phrases.
Minimal demo page works great (one hidden page on your domain) - include consent line, confirmations, closings, and boundaries.
The agent only uses the prompt, Custom Values, tool outputs, and (if provided) short fixed phrases from your KB.

⚙️ Recommended Agent Settings

• Maximum Call Time: 9–10 min

• Idle Reminder: ON – 7s, 2×

• Response Speed: Fast

• Interruption Sensitivity: 0.75

• LLM Temperature: 0.3

• Voice Speed: 1.0

• Voice Temperature: 0.25

• Voice Volume: 100%

• Background: Call center

• Working Hours: optional (align with sales hours)

• Email after Call: ON
  

🚀 7-Minute Setup

1. Create the Custom Values and Contact Fields above.

2. Connect your calendar to {{custom_values.calendar}}.

3. Paste the FrontDoor AI prompt and set the initial message.

4. Enable included Actions (Booking + all Update Field actions).

5. Create the After-Call workflow using the blueprint.

6. Place your minimal KB page URL (optional).

7. Test once (urgent scenario + booking), then go live.
   
   ⚠️ Important:

   The example pipeline shown in the video and screenshots is not automatically installed.

   Please create your own simple pipeline (e.g., “FrontDoor AI”) with the same stages as shown in the workflow blueprint.

   This keeps your data organized and ensures that the After-Call workflow works correctly.
   

🔒 Privacy & Consent

• English-only agent; asks explicitly using {{custom_values.consent_line}} before sending SMS.

• Does not invent prices or policies; optionally reads your {{custom_values.optional_oneliner_price_guide}}.

• Stores only structured data you mapped (Custom Fields + standard contact info).
  

💡 Perfect For

• Home Services (plumbing, HVAC, electrical, locksmiths)

• Medical & Dental (clinics, practices, therapy)

• Real Estate & Agencies (showings, intakes, callbacks)

• Salons, Wellness, Fitness, Retail (bookings & inquiries)

• Professional Services (coaches, consultants, legal intake)
  

📣 Tagline

AI Voice Receptionist that books appointments, qualifies leads & updates CRM automatically.

❓FAQ (short)

Does it require code?
No. Toggle the actions, add your values, connect your calendar.

Can I add my own knowledge base?
Yes. Add one or more KB URLs; keep them short and phrase-focused.

What language does it support?
English only (the agent politely offers a callback if another language is used).

Does it transfer calls?
Not by default. Urgent callers are booked into the earliest slot and your team is alerted via workflow tasks/emails.