Hair Salon Receptionist (AI)

📘 Voice AI Agent: Hairdressing / Hair Salon

1. Overview
Context:
Hair salons receive a high volume of calls (appointment booking, last-minute changes, schedule requests). These calls often interrupt the work of hairdressers who are unable to answer the phone → loss of clients.

Voice AI Added Value:
- Immediate response 24/7.
- Automated booking/cancellation/modification of appointments.
- Fast responses to FAQs (hours, prices, location).
- Reduction of missed calls → increase in revenue.

2. Main Objectives
- Automate 80% of incoming calls.
- Reduce missed calls to 0.
- Ensure appointment confirmation by SMS/email.
- Free up staff to focus on the service, not the phone.

3. Typical Call Scenarios
- Make an appointment (primary intention).
- Cancel or reschedule an appointment.
- Ask for schedule or rates.
- Ask for address or directions.

Special case: Specific request (e.g., wedding hair, special treatments) → escalation.