Info Bip For Conversations

InfoBip Conversation Provider

Integrate InfoBip to power your global communication with a single, reliable, and scalable messaging solution. InfoBip provides a unified platform for SMS, Viber, and other communication channels, allowing your business to reach customers anywhere in the world through personalized and automated messaging flows.

With this integration, you can send high-volume notifications, marketing messages, and transactional alerts, all from within your platform. InfoBip’s enterprise-grade APIs handle delivery tracking, rich message formatting, and channel-specific optimizations ensuring that every message is delivered securely, efficiently, and with maximum engagement.

Whether you’re a business, SaaS provider, or marketing agency, InfoBip offers the flexibility, scalability, and reliability needed to manage communication campaigns across multiple channels, while keeping full visibility over message performance and delivery analytics.

Key Features

• Global Messaging Reach – Send SMS and Viber messages to customers worldwide, backed by InfoBip’s extensive telecom partnerships and infrastructure.

• Multi-Channel Capabilities – Communicate through SMS or Viber from a single integration, with support for rich media, text, and template messages.

• High Deliverability – Benefit from intelligent routing, delivery tracking, and failover mechanisms to maximize message success rates.

• Advanced API Support – Easily integrate using REST APIs with multiple authentication methods including API Key, OAuth2, HTTP Basic, or IBSSO.

• Real-Time Delivery Reports – Access detailed status updates (delivered, failed, queued) to monitor and analyze message performance.

• Scheduling Support – Schedule message campaigns or notifications to send at specific times, ideal for marketing or time-sensitive alerts.

• Enterprise-Grade Security – All connections are secured using HTTPS, with configurable authentication and access controls for safe communication.

• Scalable Infrastructure – Built for large-scale deployments, InfoBip ensures consistent delivery speed and performance even under heavy workloads.

Available Actions

• Send Message – Send SMS messages globally with full control over sender ID, message content, and delivery preferences. Ideal for transactional messages, alerts, or bulk marketing campaigns.

• Send Viber Message – Send rich media or text messages through Viber using InfoBip’s Viber API. Supports images, buttons, and branded messaging for higher engagement and interactivity.

How to Connect

1. In your platform’s side navigation, select InfoBip Conversation Provider.

2. Click Configuration in the top navigation bar.

3. Enter your required credentials:

   • API Key (or another credential depending on your chosen authentication method).

   • Sender / Phone Number / Originator this defines the name or number displayed as the message sender.

4. To locate your API Key:

   • Log in to your InfoBip Dashboard.

   • Navigate to Developer Tools → API Keys.

   • Create a new API Key if needed and ensure it has proper permissions (e.g., send messages, manage delivery reports, etc.).

5. (Optional) If you plan to send Viber messages, make sure your Viber Business account is enabled within InfoBip and your sender ID is authorized for Viber campaigns.

6. Save your configuration. Once credentials are validated, your account will be ready to send SMS and Viber messages directly through InfoBip.

Example Use Cases

• Transactional SMS – Send automated alerts for orders, payments, and account updates in real-time.

• Marketing Campaigns – Run promotional or engagement-driven campaigns through SMS or Viber to target specific audiences.

• Viber Notifications – Deliver interactive Viber messages with brand visuals, buttons, or links for a richer customer experience.

• Customer Service Alerts – Keep customers informed of appointments, reminders, and delivery updates via their preferred messaging channel.

By connecting InfoBip, your platform gains a powerful and reliable global messaging layer capable of delivering messages instantly and securely across SMS and Viber. Whether you’re automating communication workflows or managing enterprise-scale campaigns, InfoBip ensures seamless execution, precise delivery, and enhanced engagement all through a single, unified integration.