Justin - Your Widget Assistant (New Version)

Meet Justin – Your Website’s Friendly AI Live-Chat Assistant (Latest Version)

• Supports website visitors with friendly, natural conversations

• Helps customers book, cancel, and reschedule appointments

• Provides instant business information and guidance

• Sends notifications to your team when needed

• Maintains security and protection by rejecting any attempts to misuse tools or extract prompt details

• Latest Version (Dec 2025): Includes human handover — if the caller’s issue isn’t resolved or they request to speak with a person, Justin will route the conversation to a staff member

Our Live Widget was a finalist in the AI Contest 2025 for "Technical Excellence".

REQUIRED SETUP ON YOUR SIDE

• Configure your calendar and Justin’s conversational actions to match (e.g., ensure cancellations and rescheduling are enabled if you want Justin to perform them)

• Create a Knowledge Base with your business information (services, pricing, FAQs, etc.)

• Update the prompt to include your business name only

• Add your website URL to the web-crawling section if you want real-time RAG data (live information retrieval)

• In all workflows, actions, and calendar settings, remove test emails/users and replace with your own

• Update the workflow attached to Justin — a note has been left in the email action to guide you.
  ➜ Please complete setup before testing

• Recommended: Add a form to your chat widget (not included) to collect name + email before starting the chat, so you can decide whether Justin still needs to ask for full details in conversation
  Also make sure to select your livechat to be on autopilot to answer your messages from social media.
  
  Please note: when testing Justin before purchase, keep in mind that no knowledge base has been set up, therefore he cannot fetch business informations. If you wish to have a chat with our own demo live chat Jack please feel free to test him out and ask him questions about our business, our AI content, etc. [Find the link to our site below]

Support & Recognition

• If you need help, please contact:
  🌐 https://www.bevisibleonlinesolutions.com

✉️ bevisible@bevisibleonlinesolutions.com

THINGS YOU MUST DO YOUR END:

1. You have to make sure to configure the calendar and Justin conversational's actions to match together: if the calendar is set to take cancellations and rescheduling, Justin is currently set up to be bale to do so, both in his actions and in his prompt. However, you must set this up your end correctly for this to work.

2. You must set up a knowledgebase with your business details

3. You must amend the prompt by adding your business name to it.

4. You must add your website to the webcrawling section if you want it to RAG in real time.

5. Please make sure that in any workflows, actions and calendar added to the agent you update, remove and swap any emails, assigned users, that I had to add for the flows to be saved and for testing.

6. You must ament the workflow added to the agent, I have left you a note in the Email action of the workflow. Please set this all up before hand, then test.

7. Suggestion: I would set up a form on your Widget (not included in this app) that collects the client name and email before starting the chat. In this way, you could adjust Justin's prompt to see whether he only needs to collect the name of the person engaging in the chat, or you still want him to ask for their full name.

If you are not sure what to do, please reach out to www.bevisibleonlinesolutions.com
bevisible@bevisibleonlinesolutions.com