About PipeAssist AI

PipeAssist AI – 24/7 AI Voice Assistant for Plumbing Companies

Never miss another plumbing lead again. PipeAssist AI answers inbound calls, captures essential customer details, qualifies service type and urgency, books service appointments directly on your calendar, and transfers emergency calls to your team instantly. Built specifically for residential and commercial plumbing businesses with a clean, natural voice flow and a setup that takes minutes.

⭐ Key Benefits

• Capture every plumbing lead, 24/7 – no voicemail, no missed emergencies
• Identify emergency vs. non-emergency calls instantly
• Book service appointments during the call
• Transfer urgent calls immediately to your team
• Update CRM contact fields in real time
• Maintain a professional, calm tone during stressful situations
• Designed specifically for plumbing workflows

🧠 What the Agent Does (Voice Flow)

• Answers the call with a professional greeting
• Captures first name, last name, phone number, and email
• Identifies reason for call (emergency, repair, estimate, installation, etc.)
• Qualifies urgency level (active flooding, gas leak, water damage)
• Captures issue details (type, location, severity)
• Books a service appointment using your connected calendar
• Transfers emergency calls when immediate human response is required
• Saves a structured call summary after the call
• Ends with a clear confirmation and next steps

🧩 Included Actions

Calendars
• Real-time availability check
• Appointment Booking Action

Call Handling
• Emergency Call Transfer Action
• Structured Call Summary (after call)

Contact Field Updates

• Update First Name → standard CRM field
• Update Last Name → standard CRM field
• Update Email → standard CRM field
• Update Phone → {{contact.phone}}
• Update Reason for Call → {{contact.reason_for_call}}
• Update Call Summary → {{contact.call_summary}}

🗂️ Contact Custom Fields (Exact)

• {{contact.service_type}} – emergency_plumbing / plumbing_repair / drain_cleaning / sewer_service / water_heater_service / fixture_installation / estimate_request / other

• {{contact.reason_for_call}} – structured intent category

• {{contact.call_summary}} – short structured summary (long text)

Note: First Name, Last Name, Email, and Phone are saved automatically to standard CRM fields.

📅 Appointment Booking

• Books service appointments during the call
• Uses real-time calendar availability
• Confirms date and time verbally with the caller
• Reduces scheduling friction and missed dispatches
• Improves technician utilization

🔁 Emergency Call Transfer

• Instantly transfers burst pipe and gas leak calls
• Prioritizes high-value emergency jobs
• Ensures urgent situations reach a human immediately
• Prevents revenue loss from missed critical calls

⚙️ Recommended Agent Settings

• Maximum Call Time: 6–8 minutes
• Idle Reminder: ON – 5s, 1×
• Response Speed: Fast
• Interruption Sensitivity: 0.75
• LLM Temperature: 0
• Voice Speed: 1.0
• Voice Temperature: 0.15
• Voice Volume: 100%

🚀 5-Minute Setup

• Create the contact custom fields
• Connect your service calendar
• Enable Appointment Booking & Emergency Call Transfer
• Paste the PipeAssist AI prompt and set the initial message
• Test once, then go live

🔒 Privacy & Data Handling

• English-only agent
• Does not invent pricing or technical diagnoses
• Captures only structured contact data you define
• Designed for consistent, professional call handling

💡 Perfect For

• Residential plumbing companies
• Emergency plumbing services
• Drain & sewer specialists
• Water heater installation teams
• Multi-location plumbing businesses
• Home service companies needing 24/7 call coverage