Retently Action Automation For Workflows

Retently Action Automation For Workflows

Integrate Retently with your workflow platform to automate Net Promoter Score (NPS) surveys, customer feedback collection, and satisfaction tracking. Enhance your customer experience strategy with real-time insights and automated responses.

Key Features

Survey & Feedback Sync
Automatically create or update customer feedback records, NPS responses, and satisfaction scores when new survey data is collected in Retently.

Activity-Based Triggers
Trigger workflows based on survey completions, low NPS scores, or negative feedback—enabling timely follow-ups and customer recovery.

Custom Alerts
Set alerts for detractors, low response rates, or feedback trends to proactively manage customer satisfaction.

Secure API Integration
Securely connect your Retently account within your automation environment to protect sensitive customer feedback data.

Real-Time Data Flow
Keep survey responses and satisfaction metrics synchronized in real time across your systems.

What You’ll Experience

• Easy, no-code setup within your existing workflow platform

• Real-time integration of feedback data into customer experience workflows

• Centralized credential and automation rule management

• Enhanced collaboration across customer success, support, and product teams

Why It’s Valuable

• Automate NPS survey workflows and feedback management

• Quickly address customer issues and improve loyalty

• Maintain accurate, up-to-date customer sentiment data

• Ensure a complete audit trail of feedback interactions

Getting Started

• Install the Retently integration from your platform’s app marketplace

• Securely connect your Retently account using the guided setup

• Configure automation rules based on survey responses, NPS scores, or feedback triggers

• Visit the support center for documentation, onboarding help, or live assistance

Ready to elevate your customer feedback program?
Install the Retently integration today and automate your NPS workflows for smarter customer insights. Support is available 24/7.