
Service Desk
Further, Faster with Service Desk by Elysium Systems




About
The helpdesk your clients have been waiting for. Now with AI Includes data synchronization.
Key features
- Voice call handling
- Lead qualification
- Meeting scheduling
- Call transcription
- AI responses
GHL agencies automating inbound phone support.
The helpdesk your clients have been waiting for. Now with AI.
Helpdesk and ticketing has been one of the most-requested features missing from CRM platforms for years. We built it — and we built it with AI.
Service Desk is a full white-label helpdesk that lives natively inside your CRM. Your clients get a professional support experience branded entirely as yours. You get a new recurring revenue line on every sub-account.
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## Your clients are already paying for helpdesk software. That money should flow to you.
Every business you support is either paying Freshdesk, Zendesk, or Zoho Desk — or managing support chaotically through email. Either way, that's a problem you can solve and a cost you can displace.
Install Service Desk and you're not adding to their stack — you're consolidating it. They drop their existing helpdesk. You capture that spend at your own markup and add a sticky recurring revenue stream to your agency.
A client on Zendesk can leave Zendesk. A client running Service Desk inside their CRM — with automations wired to ticket events, contacts synced, and team embedded — has very little reason to go anywhere.
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What you get as an agency
- New monthly revenue on every sub-account, at your own markup
- Full white-label — clients buy your helpdesk product, not a third-party tool
- Per-sub-account pricing with unlimited agents and no seat creep
- 11 workflow trigger types and 7 inbound workflow actions wired to your CRM's automation engine
- CRM Object Mirror — tickets surface as native CRM objects on contact records
- Contact auto-sync and bidirectional tag sync with your CRM
- Auto-provisioning on marketplace install; 30-day grace period on uninstall
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Key features
AI email triage — inbound emails auto-deflected by AI before a ticket is created. Confidence threshold configurable per client.
AI Smart Draft — reply suggestions drawn from the full ticket thread and knowledge base, ready for the agent to review and send.
Embeddable live chat widget — AI-first responses from your client's knowledge base, with seamless escalation to the ticket queue.
Knowledge base — ingest URLs, write articles manually, or import resolved ticket history from Zendesk, Freshdesk, or FuseDesk. Powers all AI features from day one.
SLA management — per-priority response targets with breach warnings emailed to assigned agents.
Full white-label — logo, colours, fonts, and a verified custom sending domain on all email notifications.
Omnichannel ticketing — email, SMS, Facebook Messenger, live chat, and any channel your CRM supports.
Ticket management — status, priority, assignment, departments, tags, custom fields, canned responses, file attachments, and threaded conversation.
Contact intelligence — VIP flags, handle-with-care alerts, new client detection, contact notes, company grouping, and a CRM data panel in the ticket sidebar.
GHL-native embedded mode — resizable three-pane layout inside GHL Conversations with a ticket button in the compose bar.
Five-role team model — owner / admin / supervisor / agent / viewer — with custom role labels and scope-based access control.
Google and Microsoft SSO, GHL single sign-on, and multi-agency support.
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Pricing
Founding member rate (beta): $29/month + $19/sub-account/month — locked for life. Free during beta.
Standard after beta: $49/month + $29/sub-account/month.
No per-agent fees. Unlimited agents on every plan. Start free for 4 weeks — no credit card required.
The founding rate closes when beta does. Agencies in during beta lock it permanently. Agencies who wait pay standard pricing for the life of their subscription.
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Getting started
Install at the agency level. A setup wizard covers branding, team invites, and your support email. Your first sub-account provisions automatically on marketplace install, add the license on Stripe. Live in under 10 minutes.
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