Service Desk

The helpdesk your clients have been waiting for. Now with AI.

Helpdesk and ticketing has been one of the most-requested features missing from CRM platforms for years. We built it — and we built it with AI.

Service Desk is a full white-label helpdesk that lives natively inside your CRM. Your clients get a professional support experience branded entirely as yours. You get a new recurring revenue line on every sub-account.

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## Your clients are already paying for helpdesk software. That money should flow to you.

Every business you support is either paying Freshdesk, Zendesk, or Zoho Desk — or managing support chaotically through email. Either way, that's a problem you can solve and a cost you can displace.

Install Service Desk and you're not adding to their stack — you're consolidating it. They drop their existing helpdesk. You capture that spend at your own markup and add a sticky recurring revenue stream to your agency.

A client on Zendesk can leave Zendesk. A client running Service Desk inside their CRM — with automations wired to ticket events, contacts synced, and team embedded — has very little reason to go anywhere.

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What you get as an agency

- New monthly revenue on every sub-account, at your own markup

- Full white-label — clients buy your helpdesk product, not a third-party tool

- Per-sub-account pricing with unlimited agents and no seat creep

- 11 workflow trigger types and 7 inbound workflow actions wired to your CRM's automation engine

- CRM Object Mirror — tickets surface as native CRM objects on contact records

- Contact auto-sync and bidirectional tag sync with your CRM

- Auto-provisioning on marketplace install; 30-day grace period on uninstall

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Key features

AI email triage — inbound emails auto-deflected by AI before a ticket is created. Confidence threshold configurable per client.

AI Smart Draft — reply suggestions drawn from the full ticket thread and knowledge base, ready for the agent to review and send.

Embeddable live chat widget — AI-first responses from your client's knowledge base, with seamless escalation to the ticket queue.

Knowledge base — ingest URLs, write articles manually, or import resolved ticket history from Zendesk, Freshdesk, or FuseDesk. Powers all AI features from day one.

SLA management — per-priority response targets with breach warnings emailed to assigned agents.

Full white-label — logo, colours, fonts, and a verified custom sending domain on all email notifications.

Omnichannel ticketing — email, SMS, Facebook Messenger, live chat, and any channel your CRM supports.

Ticket management — status, priority, assignment, departments, tags, custom fields, canned responses, file attachments, and threaded conversation.

Contact intelligence — VIP flags, handle-with-care alerts, new client detection, contact notes, company grouping, and a CRM data panel in the ticket sidebar.

GHL-native embedded mode — resizable three-pane layout inside GHL Conversations with a ticket button in the compose bar.

Five-role team model — owner / admin / supervisor / agent / viewer — with custom role labels and scope-based access control.

Google and Microsoft SSO, GHL single sign-on, and multi-agency support.

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Pricing

Founding member rate (beta): $29/month + $19/sub-account/month — locked for life. Free during beta.

Standard after beta: $49/month + $29/sub-account/month.

No per-agent fees. Unlimited agents on every plan. Start free for 4 weeks — no credit card required.

The founding rate closes when beta does. Agencies in during beta lock it permanently. Agencies who wait pay standard pricing for the life of their subscription.

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Getting started

Install at the agency level. A setup wizard covers branding, team invites, and your support email. Your first sub-account provisions automatically on marketplace install, add the license on Stripe. Live in under 10 minutes.