Viber ChatBot

Viber ChatBot Widget Guide

The Viber ChatBot widget helps you connect with users directly through Viber by automating replies and guiding conversations. It’s useful for answering questions, sharing updates, or leading people through simple steps—all within the Viber app.

1. Connect Your Viber Bot

What you’ll see:

• A section to enter your Viber Bot Token

• A button to connect or authenticate your bot

What to do:

• Paste your bot token from Viber

• Click Connect to link the widget to your Viber account

2. Use the Editing Tabs

Once connected, manage your chatbot using three tabs:

• Content – Set up messages and flows

• Style – Adjust how the chatbot appears

• Settings – Control how and when it responds

3. Customize Your ChatBot

Content Tab

Here you can build your conversation:

• Welcome Message – Greet users when they start chatting

• Quick Replies – Add buttons for common actions or answers

• Message Flows – Set up a sequence of automated responses

• Media Support – Add images, links, or buttons for better interaction

Use this tab to help guide visitors through common questions or updates.

Style Tab

Change how the chatbot looks and feels:

• Theme Color – Match the color with your brand

• Font Options – Choose the text style

• Chat Button Design – Customize how the chat icon appears on your site

This ensures your chatbot blends in with your site design.

Settings Tab

Control how the chatbot works:

• Active Hours – Choose when the bot is available

• Auto-Response Delay – Add a short pause before replies

• Trigger Rules – Decide when the chatbot opens (e.g., time spent on site, button click)

• Custom Code – Add extra features if needed (optional)

These settings help you manage how and when users interact with the bot.

Helpful Tips

• Use the Content tab to set up your messages

• Use the Style tab to match your site

• Use the Settings tab to fine-tune behavior

• Always click Save when done