WhatsApp ChatBot

WhatsApp ChatBot Widget Guide

The WhatsApp ChatBot widget lets you chat with visitors directly through WhatsApp. It helps you answer questions, offer support, and guide users using automated messages. It works well for any business that wants to stay connected and respond quickly through a familiar messaging app.

1. Connect Your WhatsApp Account

What you’ll see:

• A place to enter your WhatsApp Business API or integration details

• A Connect button to start the setup

What to do:

• Add your WhatsApp credentials or API token

• Click Connect to link the chatbot with your WhatsApp number

2. Use the Editing Tabs

After setup, you’ll see three tabs to manage your widget:

• Content – Create and manage automated messages

• Style – Customize the appearance of the chat button

• Settings – Control how the chatbot behaves on your site

3. Customize Your WhatsApp ChatBot

Content Tab

Set up the replies and messages:

• Welcome Message – First message users see when they open the chat

• Quick Reply Buttons – Let users choose from common options

• Message Sequences – Guide users through multiple questions or actions

• Media Support – Add images, links, or buttons to your messages

Use this tab to automate responses and help visitors get quick answers.

Style Tab

Make the chat widget match your website:

• Chat Button Style – Choose where and how the WhatsApp icon appears

• Theme Colors – Match your brand colors

• Font Options – Pick a readable and matching font

• Size and Placement – Adjust how large the button is and where it shows up

This helps the widget look good and fit naturally on your pages.

Settings Tab

Manage how the chatbot works:

• Trigger Rules – Choose when the chat appears (immediately, after a delay, on scroll, etc.)

• Mobile Behavior – Make sure it works smoothly on phones and tablets

• Response Timing – Add short pauses between messages to feel more natural

• Custom Code – Use advanced options if needed (optional)

These settings help the chatbot work well for all users and situations.

Helpful Tips

• Use the Content tab to create replies and message flows

• Use the Style tab to change how the button looks

• Use the Settings tab to control timing and visibility

• Always click Save after making changes